FREQUENTLY ASKED QUESTIONS
Q. When is the park open?
A. The gates open at 7:30 a.m. Registration begins at 8:00 a.m. The first game starts approximately at 9:00 a.m.
Q. If I am not there at 9:00 a.m. can I still play?
A. Yes. When you arrive please go to registration with completed waiver, get your wristband and rental equipment so you can prepare to play. You will join walk ons with their next set of games.
Q. How long is each game?
A. Each game is approximately 20 minutes. They will play multiple sets on each field; approximately 40 minutes and then take a short break. After the short break there will be a 10 minute call for walk on players and you will play on a different field. Rotation continues the remainder of the day.
Q. How do I know where to go?
A. There are announcements made throughout the day. They will give a 10 minute/5 minute/final call for your group noting where to meet at. We also have signage at the net entrances. If you are not sure, just stop a ref in a bright orange shirt and ask.
Q. How long does registration take?
A. Depends on the day and time of arrival. You can help speed up the process by having the waivers filled out completely. If you are a private group, you must have a group leader that comes to registration with all waivers and 1 form of payment for the group.
Q. Where can I get a waiver to fill out?
A. Waivers are outside the registration office, they are on-line at www.jungle-island.com under the “info” tab and they are sent electronically on page 2 of your confirmation email.
Q. Do I have to fill out a waiver every time I play at Jungle Island?
A. Yes. Please do not go to the cashier and tell them you have been here before. If you do, they will ask you to step aside, fill it out and return to line.
Q. How do I make a reservation?
A. You make a reservation by going on-line to www.jungle-island.com . Select the game you want to play (Paintball/Airsoft/Paintball Lite/SplatMaster/Nerf) Scroll to the package you are interested in and click on the Red “Book Today” button. That will take you to a calendar, select the date you are interested in and follow the prompts to complete your reservation.
Q. What do I wear to play paintball?
A. Long sleeves, pants and boots/tennis shoes are good choices for clothing. (If you don't want to take the mess home with you, uniform rentals are available for $10.00 Ask for a rental when you are at the register).
Q. Is there food available at the park?
A. Yes. There is a snack bar (with reasonable items) and the park orders pizza for lunch and hot dogs are available. Pizza is pre-ordered so you will need to go to the snack bar to order and pay for a pizza no later than 10:30 a.m. A large pizza is $16 and has 10 slices.
Q. When is lunch?
A. Lunch is approximately 12:00 to 12:45. The referee and the PA will announce the lunch break and at this time the park stops briefly for lunch. Registration office and snack bar are always open.
Q. What time do you close?
A. The last game ends at 4:00 p.m. If you are picking up players, please be at the park no later than 4:30 p.m. If management is closing the park they will be asked to wait outside the gates.
Q. Are there lockers for my personal belongings
Q. Are BBQ’s allowed in the parking lot?
A. No charcoal BBQ’s are allowed.
Q. Is alcohol allowed?
A. No ALCOHOL OR DRUGS are allowed at the park. If you do, your wristband will be cut, you will be asked to leave the park without a refund.
Q. Can I bring my own fill station?
A. No. Personal fill station and/or scuba tanks are prohibited.
Q. Is there a deposit for rental equipment?
A. Yes. There is a $75 hold placed on your credit card when renting out 1-3 markers. When the equipment is returned the hold will be released. The card is not formally charged unless you do not return equipment. There are deposits for other equipment as well. If you are renting more than 3 markers at a time; a deposit of $75 will be required for every 3 markers.
Q. Do I have to put down a deposit to make a reservation?
A. Yes and No. If you are a walk on reservation, no deposit is required to make a reservation. If you are a private group or birthday party then yes, a $100 deposit is required to complete your registration.
Q. How far in advance do I have to make a reservation for a private group?
A. We recommend at least 1 week prior to your event. Typically we can accommodate you. If you are reserving a specific time for a birthday party, if you wait until 1 week in advance the date and time you desire may no longer be available.
Q. Is my deposit refundable?
A. If you cancel or reschedule your event with more than 48 hours notice then yes we are happy to refund the deposit or apply it to a rescheduled reservation. If you give us less than 48 hours notice of the cancellation or rescheduled event your deposit becomes non-refundable. If you show up for your group and have less than the minimum required players and decide to play with walk on players rather than a small private group, you will loose your $100 deposit. The deposit is to guarantee that you are going forward with your reservation as planned. We bring on refs based on these reservations and the ref still requires pay and we can’t have refs at the field without a job to do.
Q. Can I book a group with a combination of self equipped players and players that need rental equipment?
A. Yes. When making your reservation select the rental option. It will ask you how many players you will have total, enter total amount of players here. It will ask you how many of your players need rental equipment, enter the number of players that will be renting equipment. If your numbers vary slightly between the time you make the reservation and the day of the event it is OK. You will provide registration with your final count at the register and be charged accordingly.
Q. Can Tips be Given to our Referee?
A. Yes, tips are very much appreciated. If your referee does a great job for you, a tip is a great way to let them know. And if your experience was great, write a review and post your pictures.
Q. Can I bring and use my own paint?
A. If you are self equipped, yes. If you are renting our equipment, No. Field paint is required with our equipment rentals. When at registration players renting equipment will need to choose the package that comes with paint or purchase paint in addition to the rental package. You cannot rent equipment and not use/purchase field paint.